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3 Common Misconceptions about Replacing Dental Administration Technology

author: julie gau, product executive, enterprise dental solutions

In dental benefit administration, upgrading to digital-age technology is no longer a question of if but when.

Many commercial payers are already benefiting from using technology-enabled dental solutions to drive increases in profitability, provider engagement, and employer group and member satisfaction. In fact, they're potentially saving more than eight minutes of processing time and $3 with every transaction they process.1

If your current technology doesn't eliminate nearly all paper-based processes, or you have concerns about upgrading to an automated solution, read on. We’ll debunk three common myths surrounding dental technology implementation, reveal the competitive gain for your organization, and uncover the key to making it a once-in-a-lifetime investment.

misconception #1: it takes too much time

Software as a Service (SaaS) dental administration solutions needn’t take several years to implement with existing processes and systems. When working with an experienced partner, a cutting-edge dental administration platform can be implemented with remarkable speed.

An experienced technology partner can accelerate time-to-productivity with strategies like quick-start meetings and staffing model recommendations derived from its TPA experience. Modular platform architecture that's configurable without customization, and tools like proof of concepts and automated testing, can all accelerate implementation even further.

misconception #2: it's too expensive

Dental benefit technology pays for payers — that's the bottom line.

The cost to process and pay a typical dental claim using automation technology is 66% less than manual claims processing. In addition, a single employee overseeing the automated claims process can do the work of nearly two employees processing paper claims, driving a 40% reduction in resources needed.

And, with built-in system edits, automation technology eliminates the need for staff to review every document, driving a proven 280% increase in the number of claims processed per day.2 Payers realize significant ROI that escalates as their business grows, making the transition to a technology-enabled dental solution worth the investment.

Potential Savings with Automation Technology

misconception #3: it's too risky

“With the constant change in the healthcare landscape, we’ll need to replace the software again soon anyway.”

It is an understandable concern, but you can take reduce this risk by selecting a technology partner, not simply a vendor, who is invested in meeting your needs for the long term.

A viable technology partner will have these characteristics:

  • Proven in dental: A platform designed specifically for dental benefit administration and managed by dental administration experts. The platform should be proven to drive profitability, provider engagement, and member satisfaction.
  • Can grow with you: An end-to-end commercial dental solution that can be deployed with flexibility to meet all requirements in your different markets, and is scalable to support your growth strategy. Modular architecture is essential in meeting your changing and expanding needs quickly and cost-effectively.
  • Future-proof: The experience, commitment, and drive of experts who stay ahead of the curve to evolve the platform to accommodate the latest technology, market trends, and changes in government regulations, making it the last dental platform you’ll ever need to purchase.


Major technology investments have risk, but in the commercial dental market, the risk of status quo is even greater. A technology partner who understands your need for a smooth transition to paperless dental administration and year-over-year ROI will be a smart, safe choice.

1 Source: CAQH. (2018). 2017 CAQH Index. Retrieved from

2 Source: SKYGEN Infographic: Dental in the Digital Age: How Automation Improves Efficiency and Drives Profitability.

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