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Client Newsletter

Fall/Winter 2023 Edition

Welcome to the FALL/WINTER 2023 Client Newsletter


Pules 2023 Report Now Available


people on their phones

Consumers are a vital stakeholder group for dental and vision insurers, but predicting their engagement with dental and vision products is never easy. Humans are human, and there are gaps between consumer perceptions and their behavior. To provide specialty benefits payers and stakeholders with data-driven understanding of consumer perceptions, SKYGEN has released its 2023 Pulse Report.

Developed in coordination with Hanover Research, SKYGEN’s 2023 Pulse Report offers insights based on 5,000 U.S. consumer responses to queries about their thoughts on specialty providers, utilization of benefits, and the value of dental and vision insurance.  


Key findings of the research include:

  • Coverage discrepancies – there are notable differences in coverage across dental, vision, and medical insurance.
  • Decision-making factors – the perceived value of dental and vision coverage is a wildcard in the mix of factors including cost, convenience and accessibility, that influence insurance coverage purchase and utilization. 
  • Future intentions – consumers are specific about plan features they prioritize and their intent to purchase dental and vision insurance in the next 24 months. 

“Understanding what consumers think and feel about dental and vision insurance is critical information for SKYGEN and our clients,” said Holly Carter, SKYGEN Director of Product Marketing. “We’re using the robust data coming out of this report to help shape the continuous specialty benefits innovation we provide to our clients. We invite them to leverage this data as well as they grow their business and develop insights into the customer experience of the future.” 



SKYGEN Achieves HITRUST CSF® v9.3 Risk-Based, 2-year (r2) Certification Demonstrating the Highest Level of Information and Protection Assurance

HITRUST CSF® v9.3 Risk-Based Certification validates SKYGEN is committed to strong cybersecurity and meeting key regulations to protect sensitive data

SKYGEN announced that its Enterprise System SaaS platform and facilities have earned certified status by HITRUST for information security. The facilities include Menomonee Falls Data Center and Anthony Avenue Office Services located in Menomonee Falls, Wisconsin, and Mequon Data Center, located in Mequon, Wisconsin. In this way, the company has met demanding regulatory compliance and industry-defined requirements and is appropriately managing risk.

The achievement places SKYGEN in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST Assurance Program helps organizations address security and data protection challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.


read the press release


SKYGEN Commits to Vision Growth with Appointment of Jeff Spahr as new Vision Leader

We are pleased to announce the appointment of Jeff Spahr to Vice President, Vision Business. In his new role, Spahr is responsible for helping clients optimize the growth and performance of their vision business across Medicaid, Medicare and commercial segments. This includes identifying products, services and solutions that drive financial and operational performance while ensuring member, provider and client satisfaction. 

Celebrating the Power of Community at TRANSFORM23

The SKYGEN Summit is an annual gathering of clients, industry experts and our team for three days of insights, collaboration and inspiration. Over the years, it’s become a community of leaders in specialty benefits management and technology that greet each other by name and together, are a force that’s advancing and elevating the industry. This year, we packed Transformation Monday, Industry & Solutions Tuesday, and Purpose-Driven Wednesday with learning, best practices and practical ideas our attendees could implement to advance their business goals. 



Celebrating Client Success

We took time to honor clients who are changing the game in specialty benefits. The 2023 Powering Transformation Award winners were:

  • Powering Transformation – Administration: Cypress Dental
  • Powering Transformation – Automation: Unum
  • Powering Transformation – Connectivity: UnitedHealthcare Dental
  • Powering Transformation – Analytics: InMediata

We also showcased our clients’ leadership and success with the SKYGEN Client Partnership Awards. In 2023, we thanked the following clients for their ongoing partnership:

  • Five Years: AmeriHealth Caritas, Mutual of Omaha, Delta Dental
  • Ten Years: CareSource, UnitedHealthcare Vision


Having Some Fun!

Everyone looks forward to the social activities and informal networking opportunities at the Summit.

 Quite a few attendees enjoyed exploring the Sonoran Desert outside of Phoenix on ATVs this year. 

We marked SKYGEN’s 30-year anniversary with a Back to the ‘90s party that was, like, totally rad!  


We want to thank everyone who joined us at TRANSFORM23 for making this an extra-special experience!

Learn how you can transform the delivery of health benefits with SKYGEN.