Welcome to the Winter 2025 Client Newsletter
This newsletter is designed to keep you informed about SKYGEN's business, events, best practices, as well as important industry news.
Client Updates: VOC Survey & Compliance Updates

At SKYGEN, we value your partnership and remain committed to enhancing your experience with us. Last year, we launched a series of efforts to address key opportunities identified through your valuable feedback. Following our 2024 Voice of the Customer Survey, we are pleased to share the results and highlight the progress we've made.
Your feedback reinforced strong satisfaction with our relationships, the value and quality of our products, and the reliability and efficiency of our services. These affirmations reflect our commitment to delivering excellence and meeting your expectations.
To further enhance your experience, we have been focusing on improving turnaround times, communication, upgrade processes, expertise utilization, and quality management. Initiatives include streamlining processes, enhancing reporting, improving pre-delivery testing, expanding training opportunities, and simplifying technical workflows.
Building on these efforts, we are preparing to announce the launch of the 2025 Voice of the Customer (VOC) Survey in the spring. This next survey will help us gauge our progress and ensure we continue to align our efforts with your needs. Thank you for your trust and collaboration as we work together to deliver exceptional service.
Thank you to our clients for taking the time to provide your honest and thoughtful feedback!
Compliance News & Updates

Our proactive compliance approach has ensured steps are being taken to be in compliance with the following CMS Final Rules:
- CMS 2025 Medicare Advantage and Part D Final Rule
- CMS Medicaid and CHIP Managed Care Access, Finance, and Quality Final Rule
- CMS Interoperability and Prior Authorization Final Rule
Please contact your Client Experience Team for more information.
2025 Pulse Report: Provider Perspectives

The 2025 SKYGEN Pulse Report: Provider Perspectives is a comprehensive research report, developed in collaboration with Hanover Research. This report clearly defines the future of provider-payer relationships in the dental and vision industries. It dives into the perspectives of dental and vision providers, revealing actionable insights that payers can leverage to strengthen collaboration, improve satisfaction, and drive better member outcomes.
Livestreams & Webinars
Shaping Dental and Vision Plans for Tomorrow's Consumer
In this pre-recorded live stream we interviewed Christine Tremblay, SKYGEN’s Enterprise Systems Product Management Director, and delved into the evolving landscape of consumer trends, wants, and needs in dental and vision healthcare. This session is based on the findings from the 2023 Pulse Report, an in-depth research report conducted in collaboration with Hanover Research focusing on consumer insights.
Revolutionizing Dental & Exploring SKYGEN's Dental Hub
Check out our recent livestream interview with John Schaak, Chief Innovation and Growth Officer. Discover the latest enhancements to the Dental Hub platform and how these innovations are transforming dental benefits administration. Learn how new features like credentialing and provider directory can improve costs, efficiency and the provider experience. Don’t miss this opportunity to gain insights into the future of dental insurance.
2025 International Foundation Update

The SKYGEN International Foundation is transforming lives in underserved communities in Africa by providing essential vision care, distributing glasses, and expanding access to healthcare through technology.
Our impact as of December 2024:
- Over 285K vision tests given
- Nearly 78K free pairs of glasses distributed
Join us in creating change—every donation makes a difference.
2025 TeamSmile Update

TeamSmile Partnership
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Latest Knowledge
Learn how you can transform the delivery of health benefits with SKYGEN.